Shipping policy
Our Commitment to Seamless Shipping
At VeloNexMart, we aim to provide a smooth and reliable delivery experience for our customers across the United Arab Emirates.
Order Processing
Orders are typically processed and prepared for shipment within 1–2 business days after the order is received and confirmed. Processing times may vary during weekends, public holidays, promotional periods, or due to product availability.
Shipping & Delivery
We currently deliver to eligible locations within the United Arab Emirates (UAE) using trusted delivery partners.
Free shipping is available on eligible UAE orders, as displayed at checkout.
Estimated delivery times are generally 1–3 business days after dispatch, depending on the delivery location, product availability, courier operations, and other circumstances beyond our control.
Delivery estimates are not guaranteed and may occasionally be affected by public holidays, weather conditions, courier delays, high order volumes, or other unforeseen circumstances.
Order Tracking
Where tracking is available, tracking information may be provided by email or through other contact details supplied with your order. Tracking information may take some time to become active after dispatch.
Address & Contact Information
Customers are responsible for providing a complete and accurate shipping address and contact information, including a valid UAE phone number. Incorrect or incomplete information may result in delays, failed delivery attempts, or order cancellation.
If you notice an error in your order details, please contact us as soon as possible. Changes may not be possible once an order has been dispatched.
Failed Delivery
Please ensure that someone is available to receive the order and that the provided phone number is reachable. If delivery cannot be completed due to an incorrect address, unavailable recipient, or unsuccessful contact attempts, the order may be returned or cancelled.
Damaged, Incorrect, or Missing Orders
If your order arrives damaged, you receive an incorrect item, or your package appears to be missing, please contact us as soon as possible with your order details and, where applicable, photos of the item or packaging. We will review the issue and assist with an appropriate resolution.
Delivery Delays
While we work with our delivery partners to deliver orders within the estimated timeframe, occasional delays may occur. We appreciate your patience in circumstances outside our reasonable control.
Contact Us
If you have any questions about your order or delivery, please contact us through the contact information provided on our website.